Home Warranty

STANDING BEHIND OUR QUALITY CRAFTSMANSHIP

When you buy an Osprey Home, you can rest assured that we will stand behind our work. Your home is warranted against defects for one year.

Our home warranty claims process is unique. We offer you not just one, but three opportunities to make a routine warranty service request, at 2 months, 6 months, and 12 months. Of course, if an emergency situation occurs, you can always contact us to resolve the situation.

Moisture Intrusion & Water Damage

A new home is a large investment, worthy of proper maintenance. Help protect your property with this regular care and service schedule to ensure long term livability and functionality of your new home.

What is moisture intrusion and water damage? “Moisture intrusion” means water – whether liquid, frozen, condensed or vaporized – that penetrates into your home. “Water damage” means damage or harm caused by moisture intrusion that reduces the value or usefulness of your home.

How does moisture intrusion and water damage occur? Some causes of moisture intrusion and water damage are:

  • Missing or loose roofing materials or flashing
  • Window sills or door frames without adequate caulking or weather-stripping
  • Lack of caulking in siding, mortar in masonry, or grout in exterior ceramic tile installations
  • Degraded paint on exterior siding or surfaces
  • Overflowing or clogged gutters
  • Gutter drains or downspouts that are not a sufficient distance from the structure
  • Improper drainage slope next to foundation
  • Plant materials too close to the structure or foundation
  • Sprinklers that overspray onto the structure or foundation
  • Non-working interior ventilation systems

How can you tell if your home has water damage? Signs of water damage may include dampness, staining, mildew (blackened surfaces with a musty smell), or softness in wood (a possible sign of dry rot).

What to do if you see signs of water damage: If water damage is discovered, you should investigate its source. Take steps to repair or replace any building parts or materials that allowed the moisture intrusion. You may need to take additional steps, depending on the extent of the water damage.

If you have specific questions about maintaining your new home, ask your contractor. If you need professional assistance in conducting a maintenance inspection, you may wish to contact your contractor or a licensed home inspection business.

Recommended Maintenance Schedule for Homeowners